Scoot cabin crew berates mum for letting kid stand on seat: 'Don't you know it's very dangerous?'
PHOTO: Screengrab/TikTok
PUBLISHED ONNovember 02, 2023 4:26 AMByChing Shi JieAn airline cabin crew's snappy response to an in-flight safety issue has divided opinions online.
The incident happened on Oct 31 while the plane was taxiing on the runway, according a TikTok video shared by Little_jap on Wednesday (Nov 1).
It showed a Scoot cabin crew berating a mother whose son was seen standing on the seat.
The cabin crew said in Mandarin: "Don't you know it's very dangerous?
"I'll have to write a report if anything happens to him. And it's going to be very long."
The cabin crew chided that the passenger must take some responsibility to stop her son.
"I was scared when I saw what was happening from over there," she added, before walking away.
The passenger later apologised to the cabin crew. It wasn't indicated in the video where this plane was headed to or when the incident took place.
The video, which has garnered over 50,000 views, has sparked much discussion on social media. Many netizens felt that the cabin crew's response was unprofessional.
"She's more worried about writing the report, and not the kid," one netizen said, while another said that the cabin crew was rude.
However, others were less critical, saying that the cabin crew's response was a natural reaction.
"Everyone should understand the difficulties faced by flight attendants. It is not an easy job to deal with all kinds of people," one netizen said.
"Safety first. Don't wait for something to happen before regretting it," another added.
Responding to AsiaOne's queries, Scoot apologised for the cabin crew's behaviour.
They added that the video was taken on a Scoot flight in Aug 2021.
Scoot said: "We sincerely apologise to our customers for the experience and acknowledge that our cabin crew could have handled the situation better. We will continue to review our processes and training to improve our customers' experience.
"All passengers are required to be seated and have their seatbelts securely fastened during take-off and landing, and will only be allowed to leave their seats when the seatbelt sign has been turned off."
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