Customer service

Customer service

Customer service

Pay $9 for air-con? Extra charges by private-hire driver in Malaysia sparks criticism

Pay $9 for air-con? Extra charges by private-hire driver in Malaysia sparks criticism

'We gave him a second chance': Noodle chain fires employee who argued with customer at Tampines stall

SBS Transit staff finds $10k cash in envelope on MRT train, returns it to distressed passenger

HairFun salon chain, previously known as Scissor & Comb, under investigation for sales tactics

'Threatened staff, made derogatory remarks': Hougang restaurant responds to diner's 'super horrible' experience

'They were even angry': Crash survivor of KL-Singapore coach urges bus company to be 'more humane'

'He gave me a dressing-down because I was sold out': $2 chicken rice promo met with ugliness

'4 hours and counting': Domino's Pizza struggles to keep up with National Day orders, customers left fuming

'Is it justified?' Man upset by 20 cent charge for using own container to buy coffee at Bishan coffee shop

McDonald's sales fall globally for first time in more than 3 years

Driver loses $3,000 deposit after car rental company accuses him of speeding

'We were disgusted': Diners at fast food chain get 2 burgers with maggots in a row

'Am I wrong to say that?' PHV driver insists on picking up passenger at condo entrance instead of lobby

'Ridiculous and unacceptable': 2 tourists stranded at Woodlands Checkpoint after bus leaves without them

Microsoft takes its AI push to customer service call centres

'Expect people to treat you like a princess': Cleaning service company trades barbs with customer over no-show

Freebies, manicures: Diners can now get their hair washed at this Haidilao outlet in Malaysia

'Do you feel this is overcharging?' Man accuses Ang Mo Kio stall vendor of 'anyhow' charging $3.90 for rice with 2 veggies

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