'We thought we're going to die': Passengers from Air Europa flight recount turbulence ordeal

NATAL, Brazil — Passengers from an Air Europa flight diverted to north-eastern Brazil due to severe turbulence on July 1 said they feared for their lives during the incident which injured around 40 people, four of whom were taken to intensive care units.

"There are passengers with fractures and injuries to their arms, faces, and legs," one passenger told Reuters in the Brazilian city of Natal. It was where Air Europa Flight UX045 from Spain's capital Madrid to Uruguay's capital Montevideo made an unscheduled landing just after 2.30am local time (1.30pm in Singapore).

"It was a pretty horrible feeling. We thought we were going to die there," said the man, Stevan, who gave only his first name.

Another passenger, Maximiliano, said the plane — a Boeing 787-9 Dreamliner with 325 passengers on board — had suddenly started to plunge.

"From one moment to the next, the plane destabilised and went into a dive," he said. "The people who didn't have seat belts went up in the air and hit the ceiling, and they got hurt — those who had seat belts on, not so much."

Air Europa said in a statement on July 2 that six people were still in hospital in Natal and were being assisted by ground personnel from Brazil and Spain.

"Air Europa deeply regrets what happened, as well as the inconvenience caused to its customers. The airline hopes for a speedy recovery of the affected passengers and is at the disposal of all its customers to assist them," the airline added.

The secretariat from the government of Rio Grande do Norte state, where Natal is located, said on July 2 that four people had been taken to intensive care units, from a total of 40 passengers who had been sent to hospitals, up from some 30 initially reported on July 1.

Air Europa said a replacement flight to take the passengers on to Montevideo had left earlier in the day, with passengers transported from Natal to Recife's larger airport by bus.

It added that the aircraft was being reviewed to establish the extent of the damage.

The airline did not immediately respond to a request for further comment about the incident, which took place less than two months after a passenger died and dozens were hurt when turbulence hit a Singapore Airlines flight from London to Singapore.

Some scientists have warned of worsening turbulence tied to climate change.

The most common cause of turbulence are unstable weather patterns that trigger storms. These can normally be detected by weather radar, allowing pilots to fly around them.

Recent incidents have increased concern in the air travel industry about seat belts and safety practises.

An international agreement, the Montreal Convention, makes airlines liable for physical injuries from accidents on international flights, which can include turbulence, regardless of whether they were negligent.

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