Zoom Video Communications Inc has been on a roll this year. The video conferencing software provider has been one of the main benefactors of the Covid-19 pandemic.

In the quarter ended 30 April, 2020, Zoom’s revenue increased by a mind-boggling 169 per cent from the corresponding period a year ago.

But that wasn’t all. In the very next quarter ended 31 July, 2020, Zoom again blew past expectations, reporting a 355 per cent increase in revenue.

Unsurprisingly, investors have reacted sharply to the news, sending Zoom’s stock price up 460 per cent since the turn of the year. As of the time of writing, the company was valued at US$114.8 billion (S$150 billion). 

To put that in perspective, the Singapore stock market’s largest company by market capitalisation, DBS Group Holdings Ltd, is only valued at $61 billion. Zoom was born just nine years ago in 2011 while DBS took 52 years to get to where it is today.

The question now for investors is whether Zoom is overvalued.

Growth skeptic

In March this year, I preached conservatism when it came to Zoom. The company, then, had a market cap of around US$38 billion. It had just doubled in value and I was concerned that investors were getting too optimistic.

Looking back, I was way too conservative in my growth projections. Zoom went on to blow past consensus expectations in the two quarters after that, as I had described earlier, far exceeding what some of the biggest bulls had expected.

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Zoom has become more than just a company, it has become a verb. Even my non-techy parents use “Zoom” as a synonym for video conferencing.

Since my article, Zoom has more than quintupled in value. After seeing the quick pace of adoption, my blogging partner, Ser Jing, and I decided that Zoom was worthy of a place in our investment fund’s portfolio.

We bought our first tranche of shares at US$254, which was then close to an all-time high and have added more since. Today, Zoom’s shares trade at around US$404.

Believing

I used to be one of the sceptics when it came to Zoom’s valuation but I am now firmly in the opposite camp. In fact, I think that even after the recent run-up in its share price, Zoom can still provide significant value for long-term investors.

Zoom exited the quarter ended 31 July, 2020 with an annual revenue run rate of US$2.6 billion. Unlike many high-growth software companies, Zoom boasts not just GAAP profitability, but also a high free cash flow margin.

In that quarter, it had a free cash flow margin of 56 per cent. Boosted by record collections during the quarter, Zoom’s cash flow margin is best-in-class for software companies.

Even after accounting for any one-off jump in collections for the quarter, I think Zoom can settle at a free cash flow margin of close to 40per cent at its steady state.

Given this, and using Zoom’s annual revenue run rate, Zoom currently trades at a normalised price-to-annual free cash flow run rate multiple of 110. By most accounts that seems like a high multiple to pay.

But let’s not forget that Zoom has immense business momentum in its favour. The company just grew by a staggering 355 per cent in the last quarter and in its recent Zoomtopia customer and investor day event, the company let slip that usage is up since then.

Can Zoom continue to grow?

Zoom has undoubtedly been one of the benefactors of shelter-in-place measures enacted by governments around the world to combat Covid-19.

But even after life returns to normal, I believe Zoom will still be a mainstay for most companies. Video conferencing has become a norm due to the ease and practicality of its use.

In fact, many companies have announced that they will permanently adopt work-from-home or hybrid work settings, allowing employees to spend either all or part of their time working from home.

Although Zoom’s growth will understandably slow when the pandemic passes, I believe the company will still see decent growth well into the future as video conferencing becomes even more prevalent for businesses and individuals alike.

Zoom is also barely scratching the surface of its total addressable market. In its IPO prospectus released last year, Zoom stated that it is addressing a US$42 billion communications market, according to independent market researcher International Data Corporation.

But I believe the US$42 billion figure understates the increasing number of use cases that video conferencing addresses. The pandemic has demonstrated that video conferencing software can be used for education, telemedicine, fitness classes, and many more purposes than previously imagined.

Given the momentum in video conferencing, I think it is not beyond Zoom to quadruple its annual revenue and free cash flow run rate in five years to north of U$10 billion and US$4 billion respectively.

Zoom’s current valuation is, hence, just 28 times its projected free cash flow in 2025. More importantly, I don’t see its growth stopping there.

Zoom’s CEO, Eric Yuan, and his crew are highly innovative and have already recently released new products such as Zoom Phone and Zoom hardware to expand its addressable market.

Final words

From a trailing-12-months perspective, Zoom seems immensely overvalued. However, for a company that is growing as fast as Zoom is, the next 12 months will look very different from the last 12, so we certainly shouldn’t be looking backwards to come up with a valuation.

Looking beyond the next 12 months, Zoom’s growth will likely endure as it seeks to win its share of the more than US$42 billion market opportunity ahead of it.

Competition remains a threat to Zoom, given that Zoom users can just as easily switch to an alternate software. But I believe that Zoom’s relentless pursuit of customer satisfaction and its superior product gives it a big leg up over its competitors.

Zoom boasts a net promoter score of 62, the highest among video conferencing software that I’ve seen.

Zoom’s branding is also remarkably strong at the moment. Like Google, Zoom has become a verb, which is a fact that shouldn’t be underestimated.

Although there is invariably a chance that Zoom can lose its focus on satisfying customers, and competition can erode growth, the pie is large enough for multiple winners in this space.

Given all this, and the momentum behind Zoom, I think that the odds of its success far outweigh the risks. For more on Zoom, you can head here to find an investment thesis for the company that Ser Jing and I have penned for our investment fund.

As an investor, you might wonder what the future holds for the REITs in your portfolio. Or how to select REITs that can make you money as Singapore’s economy struggles to recover from the pandemic.