Woman disgusted to find 'half alive' worms in Nestle coffee capsules from Lazada

[UPDATE: July 20]

In response to AsiaOne's queries, Nestle said that they have reached out to the consumer to retrieve the product for further investigation, referring to it as an "isolated case" of a punctured box of coffee capsules that might have led to infestation.

The company said that they have thoroughly examined their retained samples of this product based on the batch codes available in their warehouses and the Lazada official store.

"All samples have been found to be in good condition and are safe for consumption," said Nestle.

The company also added that all Nestle products are manufactured under stringent manufacturing conditions which meet applicable local and international standards.

A woman was horrified to find a clew of tiny wriggling worms clustered in the box of her coffee capsules.

Taking to Facebook, Jolene Tan posted about her gut-churning discovery on the Complaint Singapore page yesterday (July 17).

Tan shared that she had recently purchased three boxes of Nescafe Dolce Gusto Cafe Latte Macchiato coffee capsules from Nestle's official Lazada store.

She said she only discovered the worms when one of the boxes had already been "half-emptied".

Tan described the tiny worms to be lying "half dead" at the bottom of the box, adding that "some were still moving, half alive".

Upon closer inspection, she was horrified to find that two of the three boxes were damaged and had "tiny holes" in them.

"I still have another box with a hole and I don't dare to open it," Tan said.

"I'm not sure [if] this happened at their warehouse or packing level, but this is certainly unacceptable."

As a precaution, Tan has resorted to taping up the other damaged box.

"Please let me know what I should do with this one remaining box," she implored.

In response to AsiaOne's queries, a Lazada spokesperson said that a refund has been processed and apologised for any inconvenience to the customer.

"We will continue to work closely with our brand partners to ensure a smooth and satisfactory customer experience."

AsiaOne has reached out to Tan for more information.

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lim.kewei@asiaone.com